Frequently Asked Questions

Welcome to our Customer Service help section. Here, you’ll find answers to our most commonly asked questions.

Order process

Chic Happens is a small Boutique business that curate a collection of stunning, stylish, comfortable clothing for women of all shapes and sizes. Unlike large High Street Stores, we do not carry large volumes of stock. Instead we buy to order. When we receive your order, we will buy in your items and ship them to you as quickly as we can. Your order should be with you within 7 days. You will receive an automatic “SHIPPED” email from us the moment your parcel has been packed and ready to go. If you haven’t yet received this Shipping email, we are still waiting for your items to arrive.

**Please see below about longer delivery times during the Covid Pandemic**

Delivery

Please select delivery if you do not want to collect your order from Whittle-le-Woods, Chorley, Lancashire. Your order will be delayed if you do not pay for postage and you need the parcel delivering. Although we do try to check that all ‘collection’ orders are local sometimes this can be missed, and your order will be sat awaiting collection.

Standard UK postage is £4.95 as we send parcels First Class Signed For with Royal Mail. If you accidentally place an order without paying for postage, please Paypal the £4.95 to claire@chichappens.co.uk and notify Claire that you have paid and would like your parcel posting.

If you have more than one order, then wherever possible the orders will be combined into one parcel and extra (unused) postage paid will be refunded to you. If you wish to combine postage on orders placed close together you can choose not to pay postage on the second order and place a note on the second order. Please note that your first order may then be delayed as we wait for all items to be in stock.

Once your order is fulfilled (i.e. all items have arrived, and it has been parcelled up) you will receive an email notification with a tracking number. Please note that this does not mean that your parcel is with the post office. If your order is fulfilled on a weekend or evening it will be posted the next working day.

Collection

If you would like to collect your order from Whittle-le-Woods please select collection on checkout. Once your order has been fulfilled you will receive email notification. Please message Claire via Facebook messenger or email at Claire@chichappens.co.uk (with COLLECTION as the subject) and let her know when you want to collect. Collection is from 2 Farmhouse Close, Whittle-le-Woods, Lancashire PR6 7QN.

Returns Policy

Our Returns Policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sale items are non-returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags attached to the garment and unworn, should this not be the case unfortunately your item will be returned back to you.

Refunds (if applicable)
Once your return is received and checked, we will send you an email to notify you that we have received your returned item and have issued your refund . We issue refunds within 1-5 working days from receipt of your return, and a credit will automatically be applied to your credit/ debit card or original method of payment. It can take a few days for the amount to show on your bank account or statement.

If you have had an email from us confirming your refund but you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at claire@chichappens.co.uk and we will always endeavour to help.


Exchanges (if applicable)
If you need to exchange your item, send us an email at claire@chichappens.co.uk and send your item to: CHIC HAPPENS, 2 FARMHOUSE CLOSE, WHITTLE-LE-WOODS, CHORLEY, LANCASHIRE, PR6 7QN.

Shipping
To return your product, you should post your product to: CHIC HAPPENS, 2 FARMHOUSE CLOSE, WHITTLE-LE-WOODS, CHORLEY, LANCASHIRE, PR6 7QN.


You are responsible for paying shipping costs for returning your item. 

When you are shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There is a copy of our Returns Form in the Returns Policy Page of our Website. 

Styling

Claire is always happy to assist with style queries. We also have a fantastic community of ladies of all shapes and sizes on the private Facebook group here:

https://www.facebook.com/groups/chichappenscommunity

You can search on that group for an answer using keywords in the search box or put a post on the page for assistance (you are likely to be inundated with help!).

If you want some one-to-one styling advice from Claire, please book in with her by emailing her at Claire@chichappens.co.uk.

Queries

The answers to many common queries can be found either here or on the Chic Happens Facebook page. If there are any issues with a delay of stock, for example, Claire will put the information on Facebook. Please read these answers and check on the Facebook page (using the search box) first. If your question has not been answered please contact us at Claire@chichappens.co.uk.

COVID 19 and lockdown

As with all retailers, during lockdown deliveries and collections will be subject to delays.

As we cannot attend at the suppliers in person, we are reliant on their deliveries to us. To further delay some suppliers are only open on limited days, there are subsequent delays with their deliveries to us and Royal Mail, our chosen delivery provider, have had their own problems. We can only ask that you bear with us at this time.

The business has had to adapt to the lockdown and a great deal more time has to be spent placing orders and chasing suppliers and deliveries. The packaging has also had to be brought in house. Claire is not therefore as free to assist with styling or general queries. During this time please contact Rachel Hood via Facebook messenger if you cannot find your answer on the website or Chic Happens page.

Thank you for your continued support, patience and understanding during this unusual time.